Terms and Conditions
We accept all major credit cards via PayPal. PayPal is a safe and secure payment system. We do not keep financial information on our site. You can use PayPal with or without creating a PayPal account. When you start the payment process you will be directed to the PayPal Website.
We can accept also: Western Union, Cash or Bank Transfer.
Your order will be shipped within 3 working days after receiving full payment.
Shipping price is calculated automatically according to the total weight of your order.
For more information about shipping methods and tracking, please visit our "Shipping FAQ"
If the event of a serious delay in the delivery of your order, and after first checking tracking information, please contact us. We will ask the postal services to track the delivery. If the package was lost due to postal failure we'll offer you full refund or resend. Refund for non-delivery in countries with especially slow delivery (such as Russia, Mexico, Brazil, Belarus) can only be made 60 days after parcel dispatch. The buyer is responsible for providing a valid, verifiable delivery address in the PayPal order or account. We cannot be responsible if the package was lost due to incorrect address as mistakenly provided on the order.
Returns & Replacements:
We accept return of any item purchased if it wasn't used or soldered. Israeli customers can return items up to 14 days after purchase. International customers can send items back up to 14 days after date of delivery. The customer pays for return shipping cost. If you decide to return your order please first contact our support by email or phone to receive the preferred return address for sending it back. You should return the items in the same condition and the same quantities as delivered, unopened, undamaged, unused, via registered air mail (with tracking number), packed carefully. After we received the returned parcel your PayPal account we'll be refunded. In the matter of returns, we only can refund the original price without shipping cost.
If you receive broken or defective items we'll resend you the exchange or replacement of those items, if we have items in stock. If not available you will be refunded for the component(s). You must send us a photo of the broken or defective items received as soon possible after their delivery.
If you receive incorrect items (for example you buy a transistor, but receive a capacitors) we'll resend you your original order or will refund your money. Your purchase is covered with PayPal Buyer Protection program.
Returns & Replacements for DIY Kits:
We can accept return of a kit only if you are not started to solder it! If you initiate a return please be kindly informed that you'll be asked to pay return shipping cost. We only can refund the original kit price without shipping cost.
If you received damaged kit please inform us and we'll resend you a new item to replace the defective items. If have some technical problem with the kit please use support request In case we do not succeed to help you online, we'll ask you to send the kit back for our lab investigation. In this situation we can offer you full refund or kit replacement.
We are not responsible for any custom duty import tax or local sales tax you may be required to pay. Please confirm if you need a commercial invoice attached to the package.
We do not share any personal information of our registered customers with a third party websites.
Copy or reproducing our DIY Kits or PCB designs for commercial use without our permission is not allowed.
RadioHobbyStore.com reserves the right to cancel any order with full refund from customers that do not abide by above listed rules.